Maintenance and Repairs

All maintenance requests must be submitted to our office in writing.  Please ensure to provide as much information as possible as well as authorization to access the property for the repairs to be done. You may also wish to include photos to assist us in a quicker response to the issue.

Once approval has been obtained, maintenance appointments are made between the tenant and the tradesperson. If a tenant is not home at the agreed meeting time, the tenant will be responsible for the standard tradesperson call out fee.

Please complete a maintenance request online, or download our maintenance request form here. And email a PDF or scanned version to info@investorschoiceps.com.au

For emergency repairs please contact your property manager or after hours refer to your lease for emergency contacts.


An emergency repair is defined by the Residential Tenancies Act 2010 as:

• a burst water service
• a broken or malfunctioning appliance, fitting or fixture causing a substantial waste of water
• a blocked or broken toilet 
• a serious roof leak
• a gas leak
• a dangerous electrical fault
• flooding or serious flood damage
• serious storm or fire damage
• a failure or breakdown of the gas, electricity or water supply to the        premises
• a failure or breakdown of an essential service for hot water, cooking or heating appliance
• any fault or damage that makes the premises unsafe or insecure

PLEASE NOTE: If the repair is not considered an emergency repair or is found to be caused by negligence, the tenant will be responsible for payment of the service. Prior to making a maintenance request, please refer to our trouble shooting guide which may be able to assist in resolving your maintenance issue.